PRIVACY POLICY

Refund Policy:
- For customized products, once you confirm that the customized information is correct and production has started, we will not accept any changes to customized information or refunds.
- If you have special requirements for customization, you can contact us via email, or leave a message on the order comment. If there is no customization information in the notes on your order, we will customize your product according to the product style displayed in the store. If the customized information is wrong due to this, we will not be able to provide you with a refund.
- We will issue refund only after the returned items have been received. An email will be sent to you to confirm your refund request has been approved or not based on the conditions of the items.
- If the product has any quality problems, we can re-customize and ship it to you free of charge, except for damage caused by human factors. If the problem is not resolved after negotiation, we will refund you (not including the shipping cost of the shipped product).
- If the refund is approved, it will be processed and returned to your card or original payment method within a certain number of days.